This policy applies to all products purchased through the COGA online shop. By completing a purchase, you agree to the terms set out below.
We ship New Zealand-wide, with a flat rate of $7.00 NZD applied to all orders.
Orders are dispatched within 1–2 business days of payment being received. Once your order is placed, you will receive an automated confirmation email and a further notification when your order has been dispatched.
Estimated Delivery Timeframes
Once dispatched, please allow:
Delivery timeframes are estimates provided by our courier partners and are not guaranteed. COGA is not responsible for delays caused by courier services, adverse weather, or other circumstances outside our control. Where tracking is available, details will be included in your dispatch notification email.
Due to the intimate and health-related nature of our products, we are unable to accept returns or exchanges once an order has been dispatched. This applies to all products in the COGA shop, including:
This is consistent with standard health and hygiene product guidelines and is in place to protect the safety and wellbeing of all customers.
If your order arrives damaged, faulty, or if you have received the wrong item, please contact us within 7 days of receiving your order at reception@coga.org.nz with the following:
We will assess each situation on a case-by-case basis, which may include a replacement or refund where appropriate.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is found to be faulty or does not meet the guarantees provided under New Zealand consumer law, you are entitled to a remedy.
For any questions about your order or this policy, please get in touch:
Email: reception@coga.org.nz
Phone: (03) 375 4060
