Cancellation Policy

Rescheduling

• You may reschedule an appointment up to 24 hours before the original scheduled appointment time.
• Rescheduling requests must be submitted via phone or email to the COGA’s administrative team.

Cancellation Fees

• Cancellations made within 24 hours of the scheduled appointment will be invoiced for the full consultation cost.
• The full consultation fee will be charged regardless of the reason for cancellation, including unforeseen circumstances.

Payment

• The cancellation fee must be paid in full before scheduling future appointments.
• Failure to pay the cancellation fee may result in your ability to book future appointments.

Exceptions

• In exceptional circumstances, the clinic management reserves the right to review and potentially waive cancellation fees on a case-by-case basis.

Contact Information

For cancellations or rescheduling, please contact us.

Phone: (03) 375 4060
Email: reception@coga.org.nz

Last Updated: 13 February 2026